Understandably there are lots of documents that go into a house move. To keep track, we’ve set up a documents store in your account, so you can see exactly what documents you have and what needs uploading. It’s always best to upload all the documents required before we submit your application to a lender, otherwise it could cause delays down the line.
We would recommend preparing these documents well in advance of starting your mortgage journey with us. These documents will be used to fill out important information in the early stages of our online journey.
We recommend having these documents to hand when completing your online mortgage journey so you can refer to any information you might need. Once you have accepted our recommendation, you can upload these documents to your document store in your portal for future reference.
The best thing to do is to get everything in a clear PDF format. Online payslips and bank statements are easy to download in PDF. For everything else, we recommend using adobe scanner to upload your documents as this presents it in a format that most lenders use.
Lenders can accept photographs, but the data on the documents needs to be completely clear, with no blurry details, otherwise the lender won't approve them and it will delay your mortgage offer.
When uploading documents to the portal, make sure you capture the whole document and please do not scribble over anything such as addresses or names, as it could cause delays when lenders are validating your details. Before the documents are sent off, we will check through everything thoroughly and be in touch if we need any further info.